All online orders are processed within 24 hours. If the item you have ordered is backordered, we will contact you by email and/or telephone to let you know an expected delivery date.
Your satisfaction is 100% guaranteed. You may return your order for refund or exchange within the first 10 days of receipt. If you order is a gift, please let us know the gifting date as the return date will reflect 10 days from this date. After 10 days you may return your item with prior notification for store credit only.
If your item is defective, please contact us immediately so we may assist your personally. You may telephone us at 252.261.1250 or send an email if you prefer.
We ship using USPS Priority Mail (2-3 business days). Your item will be insured and you will receive a tracking number from USPS via email.